WHO CAN ORDER FROM INSULATION WHOLESALES?
Anybody can order from Insulation Wholesale. We are primarily a Business2Business supplier, but we also sell to the public.
DO I HAVE TO REGISTER ON YOUR WEBSITE?
No, you don’t have to register, however, if you register, you will be able to view your previous orders, save and edit your billing and shipping addresses, update payment methods and return to previously saved shopping baskets.
I’VE FORGOTTEN MY PASSWORD, CAN I RESET IT?
Yes, if you have forgotten your password, click here to reset it:
https://insulationwholesale.co.uk/my-account/lost-password/
CAN I APPLY FOR A TRADE ACCOUNT OR CREDIT ACCOUNT?
Yes, we offer the option to pay later with Kriya Payments as an alternative to a credit account. This credit facility is available to Limited Companies at checkout.
HOW CAN I PAY FOR MY ORDER?
Payments are made online at our checkout page. We accept all credit and debit cards including American Express. We also offer alternative payment methods such as bank transfer, Google Pay and Apple Pay.
If you chose to pay by bank transfer, a 1% discount will automatically apply to your order at the checkout. You will receive an automated email from us stating your order details, the amount payable and our bank details. Once the payment is received, we will process your order accordingly.
WHAT IS A MINIMUM ORDER VALUE?
The minimum order value is £200.00 ex VAT which applies to the standard delivery areas highlighted in green on the map (please check our Delivery Information page). The standard delivery charge of £30.00 ex VAT would apply to these areas to orders between £200.00 – £499.99 ex VAT. Free delivery is available for orders above £500.00 ex VAT.
CAN I COLLECT IT FROM YOUR WAREHOUSE?
Unfortunately, we don’t offer a collection service.
CAN I ADD IT TO MY EXISTING ORDER?
Most likely you still can, if the order hasn’t yet been picked up and ready to leave the warehouse. Please call us on 0203 318 7316 or email [email protected] for assistance.
AM I ABLE TO GET A QUOTATION?
To obtain a quotation, email our sales team via [email protected] You will need to provide the name or a code of products you are after, quantities and delivery information for a full quote.
HOW DO I OBTAIN AN INVOICE FOR MY ORDER?
We send invoices to the email address which is stated in the order once the order gets processed. If you require a copy of the invoice, please email the support team at
[email protected] to request one.
CAN I BUY YOUR PRODUCTS AT A ZERO RATE VAT IF I AM A DISABLED PERSON?
If a VAT registered contractor is carrying out the work for a disabled person – we have to sell our products with VAT and then the contractor will deduct the VAT from their bill to the customer. If it’s a non-vat registered contractor – we can sell the goods to a disabled person, but we need an eligibility declaration and evidence from the contractor that they are being paid to do eligible work for the disabled person. If a disabled person is doing the repairs/installation himself/herself, VAT is fully payable.
CAN I PLACE AN ORDER OVER THE PHONE?
You can place an order over the phone however, we are unable to take payments over the phone. We can take all the details i.e. products required, billing and delivery details, and create a manual invoice containing a payment link which we will send to you by email. The link will take you to our website checkout page where payments have to be made. We accept all credit and debit cards, including American Express. We also offer alternative payment methods such as bank transfer, Google Pay and Apple Pay.
CAN YOU SOURCE INSULATION THAT IS NOT ON YOUR WEBSITE?
Yes, we can source insulation products that are not on our website from our 3rd party suppliers as well as directly from manufacturers or distributors. If you are in need of a material, but cannot find it on our website, please contact our sales team via email at [email protected], and they will be able to assist.
CAN I GET A SAMPLE?
Unfortunately, we don’t offer samples.
WHAT IS PIR INSULATION?
Polyisocyanurate, known as PIR, is one of the most favoured insulating materials. PIR insulation has a lot of advantages, including vast brand availability such as Mannok, Ecotherm, Celotex, Recticel, Xtratherm and Kingspan which allows guaranteeing the stock and availability. PIR continues to be a top choice for professionals in the insulation industry, largely because of its application versatility (floor, wall and pitched roof applications ), efficiency and simplicity when handling.
WOULD THE BRAND OF PIR BOARD AFFECT IT’S PERFORMANCE?
Polyisocyanurate foil faced boards provide the same performance. You can find detailed information such as Data Sheets and Declaration of Performance on each product page in the Product Documents section.
WHY WOULD I NEED A FOIL TAPE WHEN BUYING PIR INSULATION BOARDS?
Aluminium reflective jointing foil tape is ideal for protecting all types and brands of foil facing insulation joints and protects from moisture and vapour.
CAN YOU SPLIT KINGSPAN INSULATION PACKS?
Unfortunately, we do not split Kingspan Insulation boards. These are sold as they are produced by the manufacturer securely wrapped in packs, to avoid possible warehouse handling damages.
HOW TO STORE INSULATION?
Insulation boards should be kept in a dry, weatherproof location on a flat surface. If the insulation boards are wet, they may lose their effectiveness. If the boards come into contact with a small amount of moisture, they should be quickly wiped and allowed to dry. Please note that whilst being rigid, insulation boards may break if walked on due to the interior foam core that may collapse.
DO YOU OFFER U-VALUE CALCULATION?
Unfortunately, we do not offer U-value calculation, but this information can be provided by every manufacturer. Please feel free to reach out to us on 0203 318 7316 and our team can direct you to manufacturers’ specialised teams. Once U values and materials are confirmed you can proceed with your purchase through our website.
WHAT IS EUROCLASS “REACTION TO FIRE” RATING?
It is an evaluation of a product’s behaviour in the presence of a direct ignition source is known as a Euroclass “response to fire” rating. The behaviour is graded on a scale from A1 to F, with A1 being the highest degree of performance and F representing the lowest level. Relevant Fire performance on materials can be found in the Declaration of Performance Document you can find on each product page on our website.
DO YOU DELIVER ON WEEKENDS?
Unfortunately, we do not operate on weekends.
DO YOU OFFER NEXT DAY DELIVERY?
We aim to complete deliveries within 5 working days, however most of the orders are scheduled for delivery the next working day. Although, it does depend on the availability of materials.
CAN YOU DELIVER OUTSIDE THE UK?
We do not offer delivery outside of the UK at present.
WHEN WILL I KNOW MY DELIVERY DATE?
We will contact you a day before your delivery, to confirm the date within the lead time provided on the website.
HOW MUCH DOES DELIVERY COST?
The standard delivery area we operate is highlighted in green on the map (please check our Delivery Information page). The minimum order value is £200.00 ex VAT which applies to the green areas on the map below. The standard delivery charge of £30.00 ex VAT would apply to these areas to orders between £200.00 – £499.99 ex VAT.
Free delivery is available for orders above £500.00 ex VAT.
CAN I COLLECT FROM YOUR WAREHOUSE?
Currently, we only offer a collection from the main warehouse located in Peterborough. For more information, please contact our sales team on [email protected] or give us a call on 0203 318 7316 .
WHAT HAPPENS IF I AM NOT HOME FOR MY DELIVERY?
We advise customers to be at the delivery address on the day of the delivery so that the goods can be accepted, assessed and signed for.
WHAT IF MY DELIVERY IS LATE?
We always aim to deliver on the delivery date we provide and deliver materials within the lead times advertised at the time of purchase on our website. Building Materials Wholesale may not be held liable for any failure to deliver by any stated time or date or any consequential loss resulting from late delivery that could happen in various unforeseen situations that can occasionally occur.
HOW DO I RETURN MY ORDER? I HAVE ORDERED THE WRONG PRODUCT
We hope you’ll be pleased with your purchase. If you should change your mind and wish to return anything purchased online from us we’ll be happy to refund or exchange the goods within 14 days of delivery, provided the return is made in accordance with the Returns and Refunds policy.
WHAT IS THE RETURN PROCEDURE?
After forwarding us a couple of images of the materials you wish to return, and providing a reason for this return, we’ll arrange a collection with the haulier. Please note the goods must not be unpacked and be sent back in the same condition as they were received. Once materials have been confirmed are back in the warehouse and inspected, we’ll process the refund after deducting collection charges.
CAN I RETURN OPENED PACKS OR LEFTOVER MATERIALS?
Unfortunately, we can only accept materials that will be in a resalable condition.
WHAT ARE THE COLLECTION CHARGES?
Collection charges will be confirmed on the day of enquiry. An additional charge of 15%-25% restocking fee may also apply.
WHAT DO I NEED TO CONSIDER WHEN ACCEPTING MY DELIVERY?
Do not accept damaged products. If possible, take a picture of the damaged materials and refuse delivery. The company will not accept claims for damaged materials if the delivery note is not signed for as damaged. Instead, any damages must be clearly written on the driver’s delivery note, and Building Materials Wholesale must be informed accordingly.
WHEN WILL I RECEIVE MY REFUND ONCE THE MATERIALS HAVE BEEN COLLECTED?
Once the warehouse has confirmed that materials have been returned, they have been inspected, and the quantity is confirmed, we will then process the refund back to your original payment method. The refund should reach your account within the next 3-10 working days.
WHY IS BUILDING MATERIALS WHOLESALE OFFERING KRIYA PAYMENTS?
Building Materials Wholesale is partnering with the best finance providers to give you more flexible credit options when paying for their services and more time to pay. Kriya Payments is an innovative way to help you pay from Kriya.
HOW DOES KRIYA PAYMENTS WORK?
When you use Kriya Payments at checkout you can pay for your Building Materials Wholesale products in 30 days at no extra charge. We’ll confirm your payment choice with you via email, along with your agreed payment plan and our account details. We’ll remind you when it’s time to pay and you can organise via bank transfer.
WILL THIS AFFECT MY CREDIT SCORE?
Before you can start paying later with Kriya Payments, we’ll perform a soft credit search on your business to check if you’re eligible. These kinds of searches have no impact at all on your credit score. If you pass this, Kriya Payments will be activated on your account. The first time you choose to pay with Kriya Payments at checkout, a hard search will be made (this will only happen on the first purchase). The search will appear on your credit report. Multiple hard searches in a short period of time may affect your credit score.
WHO IS KRIYA?
Kriya is a leading UK FinTech and embedded finance platform for businesses that has been operating for 11 years. They deliver flexible finance solutions to solve the cash flow issues that get in the way of progress and have processed over £20bn in payments for UK businesses. Kriya Payments is their embedded credit product that lets businesses pay later online at checkout.
WHAT DOES IT COST?
There are no extra fees if you pay with Kriya Payments, as long as you settle your invoice when it’s due based on your selected payment terms.
CAN I INCREASE MY LIMIT?
If you enjoy paying with Kriya Payments but want access to a higher limit then sometimes we’re able to increase it. Making sure you successfully repay invoices on time can increase the likelihood of this. We would need a minimum of either 1 successful repayment + Open Banking connection or 3 successful repayments to consider any limit increase requests.