The standard delivery area we operate is highlighted in green on the map below. The minimum order value is £200.00 ex VAT which applies to the green areas on the map below. The standard delivery charge of £30.00 ex VAT would apply to these areas to orders between £200.00 – £499.99 ex VAT.
Free delivery is available for orders above £500.00 ex VAT.
All deliveries delivered by Building Materials Wholesale will be delivered to kerb side only. Customer is required to provide all necessary labour and equipment required to unload materials. An additional charge will be levied if the items have to be redelivered.
Delivery lead times depend on purchased products and their availability as well as delivery location and transport availability. The average delivery lead time for the majority of orders, delivered within the green areas on the below map, is 2-3 working days from the date of your order, however, it could extend to 5 working days on rare occasions. Once the order has been placed, a member of staff will then be in contact to confirm a delivery date. Deliveries outside green areas can take up to around 7 working days to be delivered. In addition to general delivery lead time, every product has delivery lead time information available on the product page.
We advise that customers wait for their goods to be delivered before arranging work to be undertaken. Building Materials Wholesale may not be held liable for any failure to deliver by any stated time or date or any consequential loss resulting from late delivery.
Do not accept damaged products. If possible, take a picture of the damaged materials and refuse delivery. The company will not accept claims for damaged materials if the delivery note is not signed for as damaged. Instead, any damages must be clearly written on the driver’s delivery note, and Building Materials Wholesale must be informed accordingly.
Deliveries are made on working days only. Monday, Tuesday, Wednesday, Thursday and Friday are classed as working days with the exception of bank holidays. All orders placed on Saturday and Sunday will be processed on Monday.
Delivery is non-refundable and collection/return of each order or individual product is subject to a minimum of £30.00 ex VAT charge plus a re-stocking charge, of a minimum of 25%. All amendments to the delivery or the delivery address, once the goods have left the warehouse, may result in additional fees, i.e. redirection to a different location rather than the one provided at the time of the order; rescheduled delivery if rescheduled once the driver is already on the way; delivery that can not be completed due to accessibility will be classed as a wasted journey; refused delivery, except if the goods are faulty or not the ones ordered; excessive time driver is held on site will also be charged. All charges are individual and based on location, size of the lorry, size of the order, time spent on site etc. For more information and fee guide, please contact our support team on 0203 318 7316 or [email protected]
